Policy and condtions
Thank you for choosing AB Healthcare
PRIVACY & POLICY
Last updated: July 2025
AB Healthcare is committed to safeguarding the privacy of personal information in accordance with the Privacy Act 2020.
1. What Information We Collect
- Patient name, contact details, health history,
- Appointment and consultation records, and
- Billing and payment information.
2. Why We Collect It
- To provide clinical services and manage patient care;
- To process claims, invoices, and payments; and
- To improve and personalise your experience with us.
3. How Information Is Stored
- Secure electronic systems with encryption; and
- Access restricted to authorised personnel.
4. Disclosure of Information
Shared only with:
- Healthcare providers involved in care,
- Regulatory bodies (where legally required), and
- Payment platforms (e.g., Medicare, private insurers).
5. Access and Correction
You may request access to your information or ask for corrections by contacting us at [admin@abhealth.com.au].
6. Complaints
If you believe we’ve mishandled your information, email us at [privacy@abhealth.com.au] or contact the Office of the Privacy Commissioner.
7. Cross-Border Data
For New Zealand patients, we comply with the Privacy Act 2020 and apply protections equivalent to those in Australia, including safeguards for overseas data transfers.
CONSENT TO TREATMENT POLICY
Last updated: July 2025
AB Healthcare requires informed consent before delivering any clinical service. Consent may be obtained electronically, verbally, or via written documentation.
1. Patients are informed of the scope of our nurse-led care and telehealth services.
2. Patients are advised that:
- Telehealth has limitations compared to physical examinations.
- It may not be suitable in emergency situations.
3. Privacy and Confidentiality
Patients are made aware of how their information will be stored and shared in accordance with our Privacy Policy.
4. Patient Choice
Participation in any consultation is voluntary, and patients may withdraw consent at any time.
5. Consent Mechanism
By booking a consultation, submitting a form, or verbally agreeing during a session, the patient provides implied or explicit consent.
Disclaimer
AB Health’s website is designed to provide general health information and access to telehealth services. It does not provide emergency or diagnostic services and should not be relied upon as a substitute for in-person clinical assessment.
While we strive for accuracy, AB Health does not warrant that the website content is always complete or up to date.
TERMS & CONDITIONS
Last updated: July 2025
By accessing AB Health’s website or using our services, you agree to the following terms:
1. Services Offered
AB Health provides nurse-led healthcare services, including telehealth consultations and general health support.
2. Eligibility
Services are available to individuals over 18 years or with parental consent. Residency requirements may apply based on jurisdiction.
3. Fees
- Payment is required prior to consultation.
- Cancellation fees may apply if less than 24 hours notice is given.
4. Medical Disclaimer
Our services do not replace emergency care. If you're in crisis, contact 000 or visit your nearest hospital.
5. Intellectual Property
Content on this site, including branding and materials, is owned by AB Health unless otherwise stated.
6. Liability
AB Health is not liable for indirect or consequential damages resulting from use of our services.
7. Governing Law
This agreement is governed by the laws of Victoria, Australia.